Salon Policies
A great appointment starts with clear expectations. Please review these details before booking with Inspire Hair Co. If you’re unsure which service or policy applies to you, contact our team and we’ll help.
BOOKING YOUR APPOINTMENT
Please select every service you’d like when booking. Our services are à la carte: a haircut or trim is not included with a color appointment unless the service description specifically says it is.
Appointments are reserved for the services and stylist selected at booking. If you’re considering a significant color change, extensions, or a corrective service, please share that information in advance so we can reserve the appropriate time. If the time booked is not sufficient for your goal, we may need to adjust the service or schedule a separate appointment.
Prices vary by stylist and by the work needed to achieve your goal. Your stylist will discuss any recommended change to the planned service or price before proceeding.
CANCELLATIONS & NO-SHOWS
You may cancel or reschedule without charge when you give at least 24 hours’ notice. Appointments canceled or rescheduled with less than 24 hours’ notice, as well as no-shows, are charged 50% of the scheduled service.
Please use the link in your booking confirmation or contact the salon directly. If you message us about a change, please make sure you receive confirmation from our team that the appointment has been updated.
ARRIVING FOR YOUR APPOINTMENT
We allow a 15-minute grace period. If you arrive more than 15 minutes late, we can no longer take you for your appointment, and you will be charged 50% of the scheduled service. Please contact us as soon as you know you’re running behind.
YOUR CONSULTATION & HAIR HISTORY
We’ll talk through your goals, hair history, maintenance preferences, and budget before recommending a plan. Please tell your stylist about previous color, lightener, box dye, henna, smoothing or chemical services, extension wear, scalp concerns, and any recent changes that could affect your service.
Photos help us understand what you like, but your result will depend on your starting point and what can be done while caring for your hair. Some color goals take more than one appointment. Your stylist will explain the recommended plan and any limitations before beginning.
IF SOMETHING NEEDS ATTENTION
We want you to feel comfortable telling us when a result does not align with what we discussed. Please contact the salon within 7 days of your appointment and share your concern and, when helpful, photos. We’ll review the consultation, service notes, and your hair before recommending the next step.
An adjustment related to the original agreed-upon service is different from requesting a new color, cut, length, or overall goal. A new goal or additional service may require another appointment and charge. Please speak with us before having another salon alter the work so we have an opportunity to assess it.
RETAIL PRODUCTS
Unopened, unused retail products purchased in the salon may be returned or exchanged within 14 days of purchase when they are in their original packaging and accompanied by proof of purchase. We cannot accept returns of opened or used products. If you believe a product is defective or was sold to you in error, contact our team so we can review it.
This section applies to products purchased in the salon. Professional products ordered through our separate online shop have their own published return terms.
HAIR EXTENSIONS
New extension guests begin with an inquiry and an in-person consultation. The inquiry helps us learn about your hair, goals, and investment range; it is not an extension appointment or a final quote.
At your consultation, we’ll assess your natural hair and discuss whether wefts, K-tips, a combination of methods, or another plan is appropriate. We’ll review the expected hair amount, color, length, installation, maintenance, home care, and estimated investment before scheduling an installation.
Extension hair and installation require a personalized plan. We will explain any hair order, deposit, payment schedule, and cancellation terms before you authorize an order or installation. Please follow the care instructions provided for your specific method and contact us promptly if you notice discomfort, slipping, matting, or another concern. Maintenance timing varies by method and your natural hair.
Extension hair purchased through Inspire Hair Co. for a salon appointment is a final sale. We select and reserve that hair specifically for you after reviewing your method, color, length, amount, and investment together. Once you approve and purchase the hair, we cannot offer a return, exchange, or refund if you change your mind or decide not to proceed with installation.
GIFT CARDS & ONLINE PURCHASES
Gift cards are purchased through our booking provider and are subject to the terms shown at purchase. Professional hair and products sold through our separate online shop are subject to that shop’s ordering, shipping, and return policies.
QUESTIONS?
We would rather answer a question before your appointment than leave you guessing. Contact Inspire Hair Co. and our team will help you choose the right service or understand a policy before you book.